At Élan Coaching Ltd (incorporating Art in Coaching) we have always taken the protection of our clients’ privacy and personal data very seriously. It is a fundamental part of our coaching practice and extends to the data we hold for all those we engage with.
The personal information we collect and hold is for the purposes of fulfilling the work we do together, so we can offer you the best service possible. This may be coaching, supervision or running a workshop.
You can, at any time, ask us to amend or delete the information we hold about you. You can also request a copy of all the personal data that Élan holds about you.
We never sell, distribute or lease your information to third parties.
By ‘personal data or ‘personal information’ in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with other information we may hold about you.
This policy covers our use of your personal data which we collect about you during any interactions you may have with us. It covers any data we collect through the website (www.elancoaching.co.uk), one to one interactions and email.
In this policy when we refer to ‘we’, ‘us’ or ‘our’ we mean Élan Coaching.
How we use your personal data
Who we share your personal data with
How long we keep your data
How you can access the information we hold about you, and other rights you have
What information we collect
Where we store your personal information
Third party websites linked to the Art in Coaching website
As soon as you contact Élan, we make a record in your name and, as we work together and keep in contact, we add information to that record.
How do we use your personal data?
We use your data to enable us to:
Respond to the inquiries you make
To provide the services you are engaging with us for, for as long as that is for
To improve and enhance our services, and
If you agree for us to keep in touch, we will send you occasional emails to see how you are getting on and, if relevant, updates on Élan or Art in Coaching services that may be of interest to you.
Who do we share your personal data with?
We do not sell, distribute or lease your data to third parties.
Coaching & Supervision:
All coaches are in supervision as part of their professional practice. Supervision is a private and confidential space within which a coach can discuss their practice. This may mean discussing the work they are doing with you. Your coach will explain this to you as part of your contracting for your coaching programme and you will be able to agree, or not agree, for your coach to share your coaching with their supervisor.
Supervisors are also supervised and may take the work they do with their supervisees to their supervision sessions. Your supervisor will explain this to you as part of your contracting for your supervision, and you will be able to agree, or not agree, for your supervisor to share your supervision with their supervisor.
We may share your personal data with certain regulatory bodies, government and enforcement agencies if we are requested to do so or need to.
How long do we keep your data?
We keep your personal data for as long as we are working together, and for up to 36 months after that.
How can you access the information we hold about you, and what other rights do I have?
You can request a copy of your personal data that Élan Coaching holds and you can ask for your data to be rectified if it is incorrect. You can also ask for it to be erased at any time and you can ask not to be contacted anymore. To do any of these you can contact Élan Coaching by:
Emailing firstname.lastname@example.org, or
Calling Élan Coaching on 44 (0) 1747 830113, or
Writing to the Data Controller, Elan Coaching Ltd, Old Mill, Bishopbrook House, Cathedral Avenue, Wells, BA5 1FD
Your request will be acted on promptly and where you have asked not to be contacted, we will action that immediately.
What information do we collect?
When you contact us we will create a file with the contact details you have provided and the inquiry you make. If we then work together this file will be added to with the data that is relevant to the work we do together.
Depending on our work together, this can include:
Notes on our coaching sessions and information you share with us as part of your coaching programme. Coaching notes are only kept by the coach you are working with.
Notes on your supervision sessions and information you share with us as part of your supervision. Supervision notes are only kept by the supervisor you are working with.
Notes on any meetings we have together to ensure we have an accurate record of outcomes and can send you relevant information.
Notes on any workshops you attend to help meet your ongoing requirements and to help us improve our services.
Notes on the communications we have together as relevant to the work we are doing or may do in the future.
Where do we store your personal information?
Your personal information is stored either electronically in password protected systems that no unauthorised person can access or is stored as paper records in a locked cabinet where no unauthorised person can gain access. Where ever possible, records are maintained electronically.
Associates working with Élan Coaching ltd sign an associate agreement that sets out the required security they must follow when handling personal information.
Data is protected from unauthorised access and we are confident that no-one will be able to access your personal information unlawfully.
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.
Please also note that email is never a 100% secure way of communicating. By using it, you agree that when you send any information by email you do so at your own risk.
Third party websites linked to the Élan website
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Please see our Cookie Use for full details of the cookies used.
By email – email@example.com
By phone – 44 (0) 1747 830113
In writing – Data Controller, Elan Coaching Ltd, Old Mill, Bishopbrook House, Cathedral Avenue, Wells, BA5 1FD